Shipping Information
We endeavour to dispatch all orders from our Warehouse in Adelaide, Australia, within 24 hours of the order being placed. This excludes weekends, public holidays and promotional periods. Once your order has been dispatched, you will receive an email containing your tracking information. Please allow 12 - 24 hours for the tracking information to show updates.
Please note the below shipping times are additional to the dispatch time. This is an estimate only.
Australia
Deliveries within Australia will be shipped via Australia Post.
Standard Shipping
$5 for all order or free for orders over $120
Estimated delivery timeframe: 3-6 Business days
Express Shipping
$12 for all orders
Estimated delivery timeframe: 1-3 Business days
New Zealand
Deliveries to New Zealand will be shipped via DHL Express.
Express Shipping
$15 NZD or free for orders over $150 NZD
Estimated delivery timeframe: 2-4 business days
USA & Canada
Standard deliveries to USA & Canada will be shipped via Australia Post. Express deliveries will be shipped via DHL Express.
Standard Shipping
$6 USD for all orders or free for orders over $100 USD
Estimated delivery timeframe: 10-12 business days
Express Shipping
$10 USD for all orders
Estimated delivery timeframe: 4-5 business days
Please note that we do not ship to US PO Boxes
International Express
International Express Deliveries will be shipped via DHL Express.
Express Shipping
$20 for all orders or free for orders over $100 USD
Estimated delivery timeframe: 4-5 business days
Click & Collect
Currently we do not offer Click and Collect as a delivery method.
Pre-Orders
Items available for pre-order are indicated on the product page with the estimated shipping date. If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item is received.
Shipping Protection
ORTC is proud to offer Navidium Shipping Protection. More information can be found here
Duties & Taxes
Duties and taxes are collected at checkout for international orders excluding Germany*.This means that the total amount paid during checkout includes these charges, ensuring a seamless delivery process. Due to the nature of duties and taxes being collected upfront, refunds will include the amount paid for the product(s) only. Duties and taxes are non-refundable.
*Deliveries to Germany are sent as "Delivery Duties Unpaid" meaning that any customs duties or taxes incurred upon arrival are the responsibility of the customer. The customer must pay these fees directly to the shipping carrier before receiving their package.
