ORTC Rewards are claimed at checkout and applied in the discount code field. However, reward points may not qualify for redemption during site-wide sales.

While you can't combine your loyalty points with packs or sale promotions, you can still make the most of them by using them strategically on different purchases. Keep track of your loyalty points balance and take advantage of packs when they align with your purchasing needs to maximise your savings.

Our policy prohibits the stacking of loyalty rewards with other discounts to ensure fairness and consistency for all customers. This helps us maintain transparency and integrity in our pricing structure while still offering valuable rewards for your loyalty.

Please note that loyalty points cannot be redeemed on clearance items or packs.

If your birthday is more than 30 days away from when you set your birth date in your Loyalty Account, your bonus birthday points will be added to your account on your upcoming birthday.

If your birthday is less than 30 days away when you set this, there will be a waiting period before you can access your birthday rewards. This waiting period is 30 days from the date you set your birth date. This brief verification period ensures your account details are correct before the points are awarded.

ORTC Rewards points are valid for 12 months from the date they’re earned. This means you have a rolling 12-month window to redeem your points before they expire. We recommend converting your points into rewards as frequently as possible — once redeemed, rewards don’t expire. These will remain on your account until they have been used.

Yes, you certianly can earn points and claim rewards at our Parade Store.

Unfortunately, due to the nature of our Rewards Program and Shopify limitations, all rewards will be created in AUD which is the default store currency.