Should you need to request a refund, return or exchange, we ask that you take the time to read our Returns Policy below.
Returns & Exchanges
Returns for Damaged Items
Should your goods arrive damaged, please let us know as soon as possible. Damaged goods returns must be acknowledged within 7 working days of receiving your order by contacting us via email.
We will reply within 24 hours regarding the options to return the order.
Once confirmed, click the returns portal below and follow the prompts. This will allow you to print a shipping label to return the items.
Returns for Exchange
We advise customers to check ordered goods thoroughly on delivery before removing any attached tags and disposing of any original packaging.
If you wish to apply for a product exchange, please get in touch with us within 30 days of receiving your order and we will provide you with instructions on how to do this or simply head to the returns portal below and follow the prompts. Please ensure that you notify us via email (firstname.lastname@example.org) or include the following details with your return.
- Order Number
- Exchange Instructions
Please note that the customer shall be responsible for the cost of shipping to return the product to ortc Clothing Co if they are seeking an exchange.
We do not accept returns for change of mind unless there is no other suitable product available for exchange. If there is no other suitable product available we will be more than happy to offer a refund.