Returns & Exchanges
We hope you love your new purchase! However, should you need to request a Return or Exchange, we ask that you take the time to read our Returns Policy below.
- Returns & Exchanges must be made within 30 days of purchase
- Proof of purchase is mandatory for any return or exchange
- Any items found to be worn, damaged or missing original packaging will not be eligible for return
- Shipping fees and shipping protection are non-refundable
- Clearance items are non-refundable
Domestic Returns
We offer free returns for orders placed in Australia within 30 days of purchase. To lodge your return, please head to our Returns Portal and follow the prompts to return the items to us. Once your products(s) are received back to our warehouse and are processed, your refund will be issued. You can then expect the reimbursement to reach your account within 3-5 business days.
Domestic Exchanges
We offer free exchanges for products ordered in Australia within 30 days of purchase. To lodge your exchange, please head to our Returns Portal and follow the prompts to return the items to us. Your exchange will ship from our warehouse once received.
International Returns & Credits
For returns outside of Australia, customers are responsible for covering the shipping costs associated with returning the items. This process is facilitated through our dedicated returns portal.
If you wish to request a return for refund or store credit online, all you need to do is head to our Returns Portal and follow the prompts to return the items to us.
Due to the nature of duties and taxes being collected upfront for international orders, refunds will include the amount paid for the product(s) only. Duties and taxes are non-refundable.
In-store Returns & Exchanges
If you wish to return or exchange in store, please ensure you have a purchase receipt or an online order number if the item was purchased online. To view our store details and opening hours please click here.
Refunds can only be processed onto the original card used for the purchase. Where this is not possible, the refund will be processed onto an ORTC gift card. Please note that Clearance products cannot be exchanged in store.
Gift Returns & Exchanges
For gift exchanges, please head over to our returns portal here. Follow the prompts to lodge your request.
Clearance Products
Please note that clearance products can only be exchanged for a different size of the same product only. Should the desired size not be available, please contact us via hello@ortc.com.au
Please note that clearance products are not eligible for refunds, nor can they be exchanged in store.
Returning Damaged Products
In the unlikely event that an item arrives damaged, please let us know as soon as possible. Damaged goods returns must be acknowledged within 1 working days of receiving your order by contacting us at hello@ortc.com.au
Returns Portal
Our Returns Portal can be found here.Should you have any queries regarding our Returns & Exchanges Policy, please contact us at hello@ortc.com.au
