Should you need to request a Return or Exchange, we ask that you take the time to read our Returns Policy below. 

We advise customers to check ordered products thoroughly on delivery before removing any attached tags and disposing of any original packaging.

Exchanges

ortc Clothing Co accepts product exchanges on full priced items within 30 Days of your order being placed both in store and online. Please note that we do not accept exchanges or refunds on price slashed sale items or underwear.

Please note that all items must be in their original sale condition. Any items found to be worn, damaged or missing original packaging will not be eligible for an exchange. 

Online

If you wish to request an exchange online, all you need to do is head to our Returns Portal and follow the prompts to return the items to us. 

You must include these details with your return so that the warehouse team can process the exchange for you.

  • Name
  • Order Number
  • Exchange Instructions

Please note that the customer shall be responsible for the cost of shipping to return the product to ortc Clothing Co if they are seeking an exchange.

In Store

If you wish to exchange an item in store, please ensure you have a purchase receipt or an online order number if the item was purchased online. To view our store details and opening hours please click here.

Returns For Refund

ortc Clothing Co accepts refunds on full priced items within 30 Days of your order being placed both in store and online. Please note that we do not accept exchanges or refunds on price slashed sale items or underwear. 

Please note that all items must be in their original sale condition. Any items found to be worn, damaged or missing original packaging will not be eligible for a refund. 

Online

If you wish to request a return for refund online, all you need to do is head to our Returns Portal and follow the prompts to return the items to us. 

You must include these details with your return so that the warehouse team can process the exchange for you.

  • Name
  • Order Number
  • Exchange Instructions

Please note that the customer shall be responsible for the cost of shipping to return the product to ortc Clothing Co if they are seeking a refund.

In Store

If you wish to return an item for refund in store, please ensure you have a purchase receipt or an online order number if the item was purchased online. To view our store details and opening hours please click here.

Returns For Damaged Items

Should your items arrive damaged, please let us know as soon as possible. Damaged goods returns must be acknowledged within 1 working days of receiving your order by contacting us at hello@ortc.com.au  

We will reply within 24 hours regarding the options to return the order. 

Once confirmed, we will email through a returns label so that the items can be sent back to us for inspection. 

Once this has been arranged we will send you a replacement for the damaged items.

If you wish to discuss your options with us then please email us at hello@ortc.com.au or Chat with our team here.

Returns Portal

Our Store

33 King Street
Norwood, SA, 5067

Mon - Fri: 8:30am - 5pm
Saturday: Closed
Sunday: Closed