Should you need to request a return or exchange, we ask that you take the time to read our Returns Policy below.
We advise customers to check ordered products thoroughly on delivery before removing any attached tags and disposing of any original packaging.
ortc Clothing Co accepts product exchanges on full priced items within 30 Days of your order being placed both in store and online. Please note that we do not accept exchanges on sale items or underwear.
If you wish to request an exchange online, all you need to do is head to our returns portal via the button below and follow the prompts to return the items to us.
Once your request is confirmed and the items have been returned we will then email you an online store credit for you to repurchase the item you desire. Please be sure to include these details with your return.
- Order Number
- Exchange Instructions
Please note that the customer shall be responsible for the cost of shipping to return the product to ortc Clothing Co if they are seeking an exchange.
If you wish to exchange an item in store, please ensure you have a purchase receipt or an online order number if the item was purchased online. To view our store details and opening hours please click here.
Returns For Damaged Items
Should your goods arrive damaged, please let us know as soon as possible. Damaged goods returns must be acknowledged within 7 working days of receiving your order by contacting us at email@example.com
We will reply within 24 hours regarding the options to return the order.
Once confirmed, we will email through a returns label so that the items can be sent back to us.
Returns For Refund
ortc Clothing Co will only accept a Return For Refund if there is no other suitable product available for exchange. If there is no other suitable product available we will be more than happy to offer a refund. Please note that we do not accept Returns For Refund on sale items or underwear.
Please note that the customer shall be responsible for the cost of shipping to return the product to ortc Clothing Co if they are seeking a refund.
If you wish to discuss your options with us then please email us at firstname.lastname@example.org