Should you need to request a return or exchange, we ask that you take the time to read our Returns Policy below.
We advise customers to check ordered products thoroughly on delivery before removing any attached tags and disposing of any original packaging.
ortc Clothing Co accepts product exchanges on full priced items within 30 Days of your order being placed both in store and online. Please note that we do not accept exchanges or refunds on sale items or underwear.
If you wish to request an exchange online, all you need to do is head to our returns portal via the button below and follow the prompts to return the items to us.
Once your request is confirmed and the items have been returned we will then email you an online store credit for you to repurchase the item you desire. Please be sure to include these details with your return.
- Order Number
- Exchange Instructions
Please note that the customer shall be responsible for the cost of shipping to return the product to ortc Clothing Co if they are seeking an exchange.
If you wish to exchange an item in store, please ensure you have a purchase receipt or an online order number if the item was purchased online. To view our store details and opening hours please click here.