Customer Help

FAQ's

About ORTC?

What is ORTC?

ortc Clothing Co is an Australian Clothing and Lifestyle brand inspired by coastal living combined with timeless designs.

Where is ORTC located?

ortc Clothing Co is located in Norwood, South Australia.

Shipping & Returns

What is the Returns Policy?

We offer 30 Day Returns and Exchanges on all full priced items. To read our full returns and exchanges policy click here.

If you wish to create a return or exchange click here.

What is the Shipping Policy?

We use Australia Post for delivery of all orders in Australia and DHL Express for delivery of all international orders. The orders are dispatched from Adelaide within 24 hours of the order being placed. 

An order confirmation email displaying your tracking number will be sent once your order has been processed.

Standard Post - $8 delivery times are 3 - 5 business days. 

Express Post - $10 delivery times are 1 - 2 business days for metropolitan areas. 

International Express Post - $15 delivery times are 2-4 business days. 

Pick Up (Local Only) - Free. Ready within 2 hours of the order being placed from our warehouse. 

ortc Clothing Co
33 King Street, 
Norwood, SA, 5067

If you have any questions regarding shipping, or you are in need of something urgently please email us at hello@ortc.com.au or chat with us in the bottom right corner and we will assist you as best as we can.

How do I track my order?

If you wish to track an order, simply open the chat window in the bottom right corner and follow the prompts.

Alternatively, you can track your order here.

Do I need to pay for shipping to return items?

You will be required to pay and organise to ship any return or exchange items back to us.

Orders

What size should I wear?

All of our garments are based off a similar size chart so that there is consistency across the entire range. The products run very true to size.

If you are having trouble figuring out what size would work best for you, please reach out to us via email at hello@ortc.com.au or chat with us in the bottom right corner.

To view our size guide for all products, click here.

I haven't received a confirmation email?

If you haven't received a confirmation email please check all junk folders in your inbox and spam folders as they can frequently be hiding in there. If you still can’t find your confirmation email, please email us at hello@ortc.com.au or chat with us in the bottom right corner.

Can I change or cancel my order?

If you have ordered the wrong product or size or simply wish to cancel an order, please get in touch with us as soon as possible at hello@ortc.com.au or chat with us in the bottom right corner.

I received a faulty or incorrect item?

In the unlikely event that you receive the incorrect item or a faulty item please let us know as soon as possible by contacting us at hello@ortc.com.au or chat with us in the bottom right corner.

Once confirmed, we will organise for your replacement items to be sent out to you. We will then send through a returns label so that the items can be returned to us at no extra cost.

When are pre ordered items sent?

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Get in touch

Have questions about your order, or a general enquiry?

Our store

33 King Street
Norwood, SA, 5067

Mon - Fri, 8am - 5pm
Saturday, 8am - 12pm
Sunday, Closed